Eptica, a leading provider of Multi channel Customer Interaction software, today announced the acquisition of multilingual semantic search engine and sentiment analysis software developer Lingway .
Lingway's advanced technology will strengthen Eptica's multichannel customer service suite, enabling organisations to improve the customer experience and benefit from increased consumer insight.
Eptica enables organisations to create the best customer experience by delivering the answers customers want on the channel of their choice (phone, email, web, chat, social media, and mobile). Through its powerful technology, Eptica's software ensures every request is handled efficiently whether managed through a self-service channel or the contact centre.As Eptica records the complete multichannel history of every customer contact, whether through Facebook, email, chat or Tweets , companies benefit from improved customer management, reporting and insight.
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