NoMoreRack has chosen Inbenta to implement its online customer service using Natural Language Processing.
NoMoreRack is an online shopping website that offers quality brand named apparel and accessories for 50-80% off retail price.
Thanks to Inbenta, NoMoreRacks's website self-service rate is now more than 70%, as users find most commonly asked questions straight on the website, using their own words. As new FAQ and contents are being added, the self-service rate is growing rapidly.
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