Inbenta won a Gold European Seal of e-Excellence 2013

Congratulations to Inbenta, member of the LT-Innovate Network that won a European Seal of e-Excellence. The Award ceremony will be held at the Open Stage of the CeBIT the 5th March at 4.30PM. Members of LT-Innovate Network can request a free e-ticket to have access to this ICT trade fair by sending an e-mail to the organiser via http://www.seal-of-excellence.org/contact.

Inbenta is based in Barcelona, Spain which focuses on data search technologies. Inbenta has also offices in Madrid, and partnership presence in other countries around the world. The company was founded in 2005.
It provides a type of Enterprise Semantic Search Technology based on the latest developments on Natural Language Processing.

Grasshopper reduces the number of incoming e-mails by using Inbenta on their customer support portal

Inbenta, a provider of Natural Language Processing technologies and Semantic Search, member of the LT-Innovate Network, announces that Grasshopper was able to reduce the number of oncoming e-mails by using Inbenta Semantic Search on their Customer Support portal. Grasshopper customers are now able to find more of the answers they’re looking for without submitting a ticket to their support team.

Inbenta’s “Instant Email” functionality, available as a Zendesk Integration, dynamically retrieves relevant articles and FAQs while the users type their e-mails, without disturbing or altering their user experience. As users are provided with relevant information as they type an e-mail, they don’t have to send their email and wait for a response.

As Allison Canty, Social Media and Community Manager at Grasshopper, says:

"We saw results almost immediately after implementing Inbenta on our Zendesk powered support site. In the first two months alone, the percentage of unanswered questions went down, from 21.83% to 8.29% and our click-through ratio increased by 34.4%."

"In the first week after implementing Inbenta’s dynamic FAQs on our “submit a request” page, we measured a 22.91% deflection rate for Emails/Tickets,"

"With Inbenta’s help, we were able to identify topics we were lacking in content and create it, based on Inbenta’s suggestions, which helped us greatly improve our online Customer Service. Our customers are now getting more relevant answers to their questions, faster and without submitting a support ticket. It’s a win-win for everyone!"

More information about the full press release

LT companies: apply for the European Seal of e-Excellence 2013!

Many companies from the Language Technology sector are applying to the European Seal of e-Excellence 2013 organised by EMF and its partners. This distinction recognizes every year ICT and digital media companies with an excellent track record in the marketing of innovation.

Last Year, members of LT-innovate such as Inbenta or Lingosaur won the Seal : «We are very proud of being distinguished. To be a platinum winner of the European Seal of e-Excellence is a relevant recognition of our company, our work, and effort. Many thanks to the jury and we hope that in the future we will improve our level of innovation in marketing in order to apply to the next award editions.» Julio Prada, Director of Inbenta, winners of the Platinium European Seal of e-Excellence 2012.

By focusing on the marketing aspects of digital products and services, the European Seal of e-Excellence helps winners promote themselves in the worldwide market.

More information about the European Seal of e-Excellence